ISO 9001:2015 specifies requirements for a quality management system when an
organization:
- Needs to demonstrate its ability to consistently provide
products and services that meet customer and applicable statutory and regulatory
requirements, and
- Aims to enhance customer satisfaction through the effective
application of the system. This includes processes for improvement of the system and
assurance of conformity to customer and applicable statutory and regulatory
requirements.
All the requirements of ISO 9001:2015 are generic and are intended to be applicable to
any
organization, regardless of its type or size, or the products and services it provides.